Our residential placement services are here to support you in finding the right aged care option based on what matters most to you — whether that’s location, being close to family, or working within your financial circumstances. We understand that every situation is different, which is why we offer both general guidance and a more comprehensive service tailored to your individual needs and preferences. Our goal is to make this transition as informed, stress free, supported, and compassionate as possible.
What to expect in our initial consultation
In our first meeting, we take the time to understand your individual needs and circumstances. We’ll provide a clear explanation of residential aged care and walk you through the process of accessing this type of care. We’ll also outline the associated costs and fees, so you can make informed decisions. During this consultation, we’ll work with you to determine the level of support you’d like from us moving forward, tailored to your unique situation.
Basic Placement Service
Essential support to get you started
This service provides support to help you begin the process of entering residential aged care.
- Ensuring you are eligible to access residential care
- Assisting with referrals for an Aged Care Assessment
- Identifying suitable aged care facilities based on your needs
- Providing recommendations of appropriate facilities
- Ensuring required paperwork is completed for financial and Centrelink purposes
- Providing written and verbal guidance on next steps
- Basic discussion regarding fees and affordability
Complete Placement Service
Comprehensive end-to-end support
This comprehensive service includes everything in Basic Placement Service, plus additional hands-on support.
- Collecting and completing admissions paperwork for all required facilities
- Lodging paperwork and liaising with facilities about vacancies and waitlists
- Detailed discussion on fees, with Financial Advisor referrals if required
- Arranging tours with residential care facilities
- Liaising with hospital Social Workers and Aged Care Homes for smooth transitions
- Supporting you through every step of the process
Frequently Asked Questions
Timeframes can vary depending on your situation. In some areas, waitlists can be up to a year. We work closely with you to find the best available options for your needs and advocate strongly to help secure a placement as quickly as possible.
Basic Service – We guide you through what's required to enter Aged Care, give you the resources to manage the process yourself, and recommend suitable facilities to contact.
Complete Service– We take care of everything for you, from completing forms and contacting Aged Care homes to arranging tours and managing placement offers. Once you choose a home, we organise the admission and keep everyone updated along the way.