Find answers to common questions about our aged care services, placement support, and guidance. If you can't find what you're looking for, please don't hesitate to contact us directly.
General Questions
Getting started is easy. Just complete our contact form with your email and phone number, and we’ll be in touch promptly to discuss your situation and how we can best support you.
We currently support families across the Perth Metro area. If you’re outside this region and need advice or assistance with aged care, please get in touch—we’ll do our best to help or connect you with the right support.
Aged Care Placements
Timeframes can vary depending on your situation. In some areas, waitlists can be up to a year. We work closely with you to find the best available options for your needs and advocate strongly to help secure a placement as quickly as possible.
Basic Service – We guide you through what's required to enter Aged Care, give you the resources to manage the process yourself, and recommend suitable facilities to contact.
Complete Service– We take care of everything for you, from completing forms and contacting Aged Care homes to arranging tours and managing placement offers. Once you choose a home, we organise the admission and keep everyone updated along the way.
In-home Services & Home Care Packages
Community Home Support gives you basic help at home, such as cleaning, showering assistance, transport, or shopping. It’s quicker to set up because you don’t need a full Aged Care Assessment (ACAT). Support is usually limited to around 2–3 hours a week.
Home Care Packages provide more flexible, ongoing support. They do require an Aged Care Assessment and are available in four levels, each with a set amount of funding. Higher levels (3 and 4) offer more hours and services, helping people with greater care needs to stay at home. From 1 November 2025, the new Aged Care Act will make some changes to how these packages work.
Yes. If you’re not getting the most out of your package or the services don’t suit your needs, we can step in on your behalf. We’ll work with your provider to make sure you receive the care and support that’s right for you and your family.